Our Privacy Policy

Privacy Policy

Prism Business Solutions

Effective Date: January 1, 2026

Prism Business Solutions ("Prism," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our customer relationship management (CRM) software platform and related services.

1. Information We Collect

We may collect the following information when you create an account, use our platform, or interact with our services:

• Name

• Email address

• Phone number (mobile and/or business)

• Business name and address

• Payment and billing information

• Account usage data and activity logs

• Any information you voluntarily submit through our platform or communications

2. How We Use Your Information

We use your information to:

• Provide access to and operate the Prism Business CRM platform

• Send account security notifications (password resets, login alerts, verification codes)

• Deliver appointment confirmations and reminders for services you schedule through our platform

• Send system status updates and technical notifications about the platform

• Process billing and send subscription payment reminders

• Provide customer support and respond to inquiries

• Improve our services and user experience

• Comply with legal obligations

We do not use your information for marketing purposes, promotional campaigns, or to send unsolicited commercial messages.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. SMS Messaging & Consent

By creating an account with Prism Business Solutions or providing your phone number through our platform, you expressly consent to receive transactional SMS notifications related to your Prism Business account.

These messages include ONLY:

• Account verification codes and security alerts (two-factor authentication, suspicious login attempts)

• Appointment confirmations and reminders for services you scheduled through the platform

• System status updates and technical notifications (maintenance windows, service disruptions, feature updates)

• Billing reminders for your Prism Business subscription (payment due dates, failed payments, renewal notices)

• Missed call alerts when your business phone system detects a missed call

• Account activity notifications related to your use of the platform

Message frequency varies based on your account activity and use of platform features.

Message and data rates may apply based on your mobile carrier's plan.

Consent to receive SMS is not required as a condition of using Prism Business services. You may opt out at any time.

Opt-Out Instructions: You can stop receiving SMS messages at any time by replying STOP to any message. You will receive a one-time confirmation message that you have been unsubscribed.

Help: For help with SMS notifications, reply HELP to any message or contact [email protected].

Mobile Number Privacy: Your mobile phone number and SMS opt-in data will NEVER be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes. We do not share SMS opt-in data with lead generators, data brokers, marketing partners, or any other third-party companies. Your contact information is used exclusively for the account-related notifications described above and to provide core platform functionality.

4. Data Sharing and Third-Party Service Providers

We may share your information only with trusted third-party service providers who assist us in operating our business and delivering our services. These providers may include:

• Cloud hosting and infrastructure providers

• Payment processors and billing systems

• Customer support and help desk platforms

• Analytics and performance monitoring tools

• Security and fraud prevention services

These service providers are contractually required to protect your information, use it only for authorized purposes in support of our services, and maintain appropriate security measures.

We do NOT share your information with:

• Marketing companies or advertisers

• Lead generation services or data brokers

• Affiliate marketing networks

• Any third party for their independent marketing purposes

We may disclose information if required by law, legal process, court order, or to protect our rights, property, or safety, or that of our users or the public.

5. Data Security

We implement reasonable technical, administrative, and organizational security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest

• Access controls and authentication requirements

• Regular security assessments and updates

• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you close your account, we will delete or anonymize your information within a reasonable timeframe, except where we are required to retain it for legal, regulatory, or business purposes (such as financial records or dispute resolution).

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information (subject to legal retention requirements)

• Portability: Request a copy of your data in a machine-readable format

• Objection: Object to certain processing of your information

• Opt-Out: Opt out of SMS notifications (reply STOP) or email communications (use unsubscribe links)

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe as required by applicable law.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to deletion, and the right to opt-out of sales (note: we do not sell personal information).

To exercise these rights, contact us at [email protected].

10. International Users

Prism Business Solutions operates primarily in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and databases are located. By using our services, you consent to this transfer.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated "Effective Date" at the top.

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

If we make material changes that significantly affect your rights, we will provide additional notice (such as via email or a prominent notice in our platform).

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Prism Business Solutions

Email: [email protected]

Website: www.prism-business.com

For SMS-specific inquiries, you may also reply HELP to any text message

Last Updated: January 1, 2026