Our Terms of Service
Terms of Service
Prism Business Solutions
Last Updated: January 1, 2026
Welcome to Prism Business Solutions ("Prism," "we," "our," or "us"). By accessing or using our website, software platform, communications, or services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Services.
1. Services Overview
Prism Business Solutions provides customer relationship management (CRM) software and business communication tools for small and medium-sized businesses. Our platform enables users to manage customer appointments, receive system notifications, and organize business operations.
Services include:
• CRM and contact management software
• Automated appointment scheduling and confirmation systems
• Account security notifications (password resets, login alerts, two-factor authentication)
• System status updates and technical notifications
• Billing and subscription management alerts
• Missed call notification features
• Business communication workflow tools
We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. We will make reasonable efforts to notify active users of significant changes that affect core functionality.
2. Eligibility
You must be at least 18 years old and legally able to enter into a binding contract to use our Services. By using the Services, you represent and warrant that you meet these requirements and that all information you provide is accurate and complete.
If you are using the Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.
3. Account Registration and Security
To use certain features of our Services, you must create an account. You agree to:
• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities that occur under your account
You may not:
• Share your account credentials with others
• Create multiple accounts for the same business entity without authorization
• Use another person's account without permission
• Impersonate any person or entity
We reserve the right to suspend or terminate accounts that violate these Terms or that we suspect are being used for fraudulent or unauthorized purposes.
4. SMS & Account Notifications
Prism Business Solutions uses SMS to send you account-related notifications for your Prism Business software account. By creating an account and providing your mobile phone number, you consent to receive these transactional messages.
Types of Messages You Will Receive:
• Account security alerts and verification codes
• Appointment confirmations and reminders that you schedule through the platform
• System maintenance notifications and service updates
• Billing reminders and payment notifications
• Missed call alerts from your business phone features
• Other account-related notifications necessary for platform operation
Message Frequency: Message frequency varies based on your account activity and use of platform features.
Cost: Message and data rates may apply based on your mobile carrier's plan. Prism Business does not charge for SMS notifications, but your carrier may.
Consent: Consent to receive SMS is not required as a condition of using Prism Business services. You may choose to provide an email address instead for account notifications.
Opt-Out: You can stop receiving SMS messages at any time by replying STOP to any message or by updating your notification preferences in your account settings.
Help: For assistance with SMS notifications, reply HELP to any message or contact [email protected].
Limitations: All SMS communications from Prism Business are limited to transactional account notifications as described above. We do not send marketing messages, promotional content, or unsolicited commercial communications via SMS.
Your Responsibilities When Using Communication Features:
If you use Prism Business software features that enable you to communicate with your own customers, clients, or contacts, you are solely responsible for:
• Obtaining proper consent from recipients before sending them messages
• Complying with all applicable laws including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and CTIA guidelines
• Maintaining records of consent and opt-in documentation
• Honoring opt-out requests promptly
• Ensuring your messages do not contain unlawful, abusive, or deceptive content
Prism Business provides tools to help you manage compliance, but you are ultimately responsible for how you use these tools and for the content you send.
5. Acceptable Use Policy
You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree NOT to:
• Violate any local, state, national, or international law or regulation
• Send spam, unsolicited messages, or engage in abusive messaging practices
• Use the Services for any fraudulent, deceptive, or misleading purpose
• Transmit malware, viruses, or any malicious code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the Services or servers
• Scrape, harvest, or collect data from the Services without permission
• Use the Services to harass, abuse, threaten, or intimidate others
• Violate the intellectual property rights of Prism Business or third parties
• Resell or redistribute the Services without written authorization
• Use the Services in any way that could damage our reputation or business
We reserve the right to investigate violations and to cooperate with law enforcement authorities. Violation of this Acceptable Use Policy may result in immediate termination of your account.
6. User Content and Data
You retain ownership of any data, content, or information you upload, create, or transmit through the Services ("User Content"). By using the Services, you grant us a limited license to use, store, process, and transmit your User Content solely to provide and improve the Services.
You represent and warrant that:
• You own or have the necessary rights to your User Content
• Your User Content does not violate any third-party rights or applicable laws
• You have obtained all necessary consents and permissions for any personal data you upload
You are solely responsible for:
• The accuracy and legality of your User Content
• Backing up your data (we recommend maintaining independent backups)
• Any consequences that result from your User Content
We do not claim ownership of your User Content, and you may delete it at any time (subject to applicable backup and retention policies).
7. Payments, Fees, and Billing
Subscription Fees: Fees for Services are based on the plan you select and are agreed upon during account setup or plan changes. All fees are stated in U.S. dollars unless otherwise specified.
Payment Terms:
• Subscription fees are billed in advance on a monthly or annual basis, depending on your plan
• Payment is due immediately upon billing
• You authorize us to charge your designated payment method for all fees owed
• All fees are non-refundable except as required by law or as expressly stated in these Terms
Price Changes: We reserve the right to change our fees with at least 30 days' notice. If you do not agree to a price increase, you may cancel your subscription before the new rate takes effect.
Late Payments: If payment fails or becomes overdue:
• Your access to the Services may be suspended until payment is received
• We may charge late fees or interest as permitted by law
• Your account may be terminated for non-payment
Taxes: Fees do not include applicable taxes, which are your responsibility. We will add any required taxes to your invoice.
Refund Policy: Subscription fees are generally non-refundable. If you believe you are entitled to a refund due to extenuating circumstances, please contact [email protected].
8. Intellectual Property Rights
Ownership: All content, software, code, designs, logos, trademarks, service marks, and other materials provided through the Services ("Prism Content") are owned by or licensed to Prism Business Solutions and are protected by U.S. and international intellectual property laws.
Limited License: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes in accordance with these Terms.
Restrictions: You may not:
• Copy, modify, distribute, or create derivative works from Prism Content
• Reverse engineer, decompile, or disassemble our software
• Remove or alter any copyright, trademark, or proprietary notices
• Use our trademarks or branding without written permission
• Frame or mirror any part of the Services
Feedback: If you provide us with feedback, suggestions, or ideas about the Services, we may use them without any obligation to you.
9. Third-Party Services and Integrations
Our Services may integrate with or link to third-party services, websites, or applications. We are not responsible for:
• The availability, accuracy, or content of third-party services
• The privacy practices or terms of third-party providers
• Any damages or losses caused by third-party services
Your use of third-party services is governed by their respective terms and privacy policies. We encourage you to review them before use.
10. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
WE SPECIFICALLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WARRANTIES REGARDING AVAILABILITY, RELIABILITY, OR ACCURACY
• WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE
• WARRANTIES REGARDING RESULTS, OUTCOMES, OR PERFORMANCE
We do not guarantee that:
• The Services will meet your specific requirements
• Any errors or defects will be corrected
• The Services will be compatible with all devices or systems
• Your data will be completely secure from unauthorized access
You acknowledge that you use the Services at your own risk.
11. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, PRISM BUSINESS SOLUTIONS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:
• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
• DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR YOUR DATA
• DAMAGES RESULTING FROM INTERRUPTION OR CESSATION OF THE SERVICES
• DAMAGES RESULTING FROM THIRD-PARTY CONDUCT OR CONTENT
• DAMAGES RESULTING FROM YOUR USE OR INABILITY TO USE THE SERVICES
THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
TO THE EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.
12. Indemnification
You agree to indemnify, defend, and hold harmless Prism Business Solutions and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:
• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of any rights of third parties
• Your User Content or activities conducted through your account
• Your violation of applicable laws or regulations
We reserve the right to assume exclusive defense and control of any matter subject to indemnification, in which case you will cooperate with us in asserting any available defenses.
13. Termination
Termination by You: You may terminate your account at any time by contacting [email protected] or through your account settings. Termination will be effective at the end of your current billing period. You remain responsible for any fees incurred prior to termination.
Termination by Us: We may suspend or terminate your access to the Services immediately, without prior notice or liability, for any reason, including but not limited to:
• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Non-payment of fees
• Prolonged inactivity
• Requests from law enforcement or government agencies
• Technical or security issues
Effect of Termination: Upon termination:
• Your right to access and use the Services immediately ceases
• We may delete your account and User Content after a reasonable period
• You remain responsible for any outstanding fees
• Provisions of these Terms that should survive (including liability limitations, indemnification, and dispute resolution) will continue to apply
Data Export: Before your account is terminated, you should export any User Content you wish to retain. We are not obligated to provide access to your data after termination.
14. Dispute Resolution and Arbitration
Informal Resolution: Before filing a claim, you agree to contact us at [email protected] to attempt to resolve the dispute informally. We will attempt to resolve the dispute through good-faith negotiation within 30 days.
Binding Arbitration: If we cannot resolve the dispute informally, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.
The arbitration will be conducted by a single arbitrator in San Diego County, California (or another mutually agreed location). The arbitrator's decision will be final and binding, and judgment may be entered in any court of competent jurisdiction.
Class Action Waiver: You agree to resolve disputes with us only on an individual basis and waive any right to participate in a class action, class arbitration, or representative action.
Exceptions: Either party may seek injunctive or equitable relief in court for disputes involving intellectual property rights or confidentiality obligations.
15. Governing Law and Jurisdiction
These Terms and any disputes arising from or relating to the Services shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.
For any disputes not subject to arbitration, you agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in San Diego County, California.
16. General Provisions
Entire Agreement: These Terms, together with our Privacy Policy and any additional terms you agree to, constitute the entire agreement between you and Prism Business Solutions regarding the Services.
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Waiver: Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
Assignment: You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms to any affiliate or successor without your consent.
No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights.
Force Majeure: We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or internet/telecommunications failures.
Notices: We may provide notices to you via email, in-app notifications, or by posting on our website. You agree that electronic notices satisfy any legal requirement that notices be in writing.
Survival: Provisions that by their nature should survive termination (including ownership, warranty disclaimers, indemnification, and limitations of liability) will survive termination of these Terms.
17. Changes to These Terms
We may modify these Terms at any time by posting the updated Terms on our website with a new "Last Updated" date. We will make reasonable efforts to notify you of material changes, such as via email or a prominent notice in the Services.
Your continued use of the Services after changes are posted constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Services and terminate your account.
We encourage you to review these Terms periodically to stay informed of any updates.
18. Contact Information
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:
Prism Business Solutions
Email: [email protected]
Website: www.prism-business.com
For SMS-related inquiries: Reply HELP to any text message
For billing inquiries: [email protected]
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By using Prism Business Solutions, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
Last Updated: January 1, 2026
© 2026 Prism Business Solutions - All Rights Reserved.